Privacy
Privacy policy
You should know what happens to your information when you read our guides or call us. Here are the answers, in plain words.
Who runs this site?
Policy Help Desk is a trade name of R&A Financial Strategies LLC, a licensed independent insurance agency based in Orlando, Florida. When this page says "we," it means R&A Financial Strategies LLC.
What does the site do?
The site offers free guides about life insurance policies people already own. If you call the number on the site, we connect you with a licensed agent. Nobody can buy insurance on this website, and there are no forms to fill in.
We are not affiliated with any insurance company. We do not issue policies.
What information do you collect?
From the website, some details are collected automatically:
- Basic visit data, such as your browser type, device, approximate location, and the pages you view.
- Site analytics that help us see which guides people read. [CONFIRM ANALYTICS TOOL IN USE]
- Font requests. This site loads its fonts from Google Fonts, so Google receives your IP address and browser details when a page loads.
- Cookies and tags from Google Ads. They tell us when a visit that began with an ad leads to a phone call.
From a phone call, we may collect the number you called from, the date, the time, and how long the call lasted. If you speak with an agent, you may share your name, your date of birth, and questions about your policy.
Are calls recorded?
Calls may be recorded for quality and training. [CONFIRM WHETHER CALLS ARE RECORDED, WHO RECORDS THEM, AND FOR HOW LONG THEY ARE KEPT, AND WHETHER A NOTICE IS GIVEN AT THE START OF A CALL]
How do you use it?
We use it to connect you with a licensed agent, to answer your questions, to measure which ads and guides help people, and to keep the site working. We may also use it to meet legal and licensing duties that apply to insurance agencies.
Do you sell my personal information?
No. We do not sell your personal information.
Who else sees it?
A licensed agent sees what you tell them on a call. Service providers that run our website, phone line, and analytics may handle data for us, and they may use it only to provide those services. Google receives ad and tag data from your visit. We may also share information when the law requires it, or to protect our rights. [CONFIRM LIST OF SERVICE PROVIDERS]
What choices do I have?
- Your browser settings let you block or clear cookies. The guides still work without them.
- You can turn off personalized ads in your Google account's ad settings.
- You can ask us what we hold about you, or ask us to delete it, by writing to the email address below.
- You can end a call at any time, and you never have to share details you are not comfortable sharing.
[CONFIRM STATE PRIVACY RIGHTS THAT APPLY, AND HOW WE RESPOND TO THEM]
Is this site for children?
No. The site is meant for adults. We don't knowingly gather information from children younger than 13. If you think a child has shared information with us, write to us and we will remove it.
How do you keep information safe?
We use reasonable safeguards, and we limit who can see call and site data. No system is perfectly secure, so we cannot promise that information will never be exposed.
Will this page change?
It may. When it does, we will post the new version here and change the date at the top.
How do I reach you?
Email rafinancialstrategies@gmail.com.
Mailing address: [MAILING ADDRESS: CONFIRM]
You can also read our Terms of Use.